Melissa A.

Melissa A. is a seasoned professional with extensive experience in knowledge management, product support, and innovation within leading law firms. Currently serving as a Senior Product Support Specialist at Cooley LLP since November 2020, Melissa has previously held various roles at Cleary Gottlieb Steen & Hamilton LLP, including Knowledge Solutions Specialist, where responsibilities included managing the Matter Profiling Program. Prior experience at WeWork involved pioneering the Finance and Shared Services knowledge management function, along with managing training and billing processes. Educational credentials include a Master of Science in Information and Knowledge Strategy from Columbia University and a Bachelor of Arts in Anthropology and languages from the University of Notre Dame.