Dirk Schmidt

Head of Customer Processes

Dirk Schmidt is an experienced professional in project management and organizational processes, having held key positions at Coop Genossenschaft and PAX, Schweizerische Lebensversicherungsgesellschaft AG. At Coop Genossenschaft, Dirk served as Head of Internet/Intranet, where responsibilities included the implementation of internet services and the online store coop@home. Additionally, Dirk held roles overseeing service processes and customer processes, focusing on Ecommerce, CRM, and technical project management. Dirk's earlier experience at PAX involved managing the evaluation and implementation of an E-CRM system and redesigning the company’s homepage. Dirk's educational background includes a Certificate of Advanced Studies in Agile Organisation and a Diploma in Business Administration with a focus on technical business management.

Location

Basel, Switzerland

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