With our 24/7/365 contact center and alarm monitoring central station, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced computer and telephony systems. At CRC, we pride ourselves on Focusing on the Human Side of Technology®.

Focusing on the Human Side of Technology means more than having live agents answer the phone. At CRC, it’s about finding ways to share our 24/7 call and alarm handling as well as dispatch technologies with those who need it most. For over 25 years, utilities have turned to CRC to help them turn staffing challenges into seamless solutions. 

What’s more, if something unexpected happens, CRC can help with just a flip of a switch. A major outage event, equipment failure, a tornado; these are just a few of the times when our customers have needed us most. The flexibility to handle calls and dispatch, with the reliability of knowing your consumers are well taken care of. That’s the service you can count on with CRC.

Founded in 1992, CRC’s Central Station is a CSAA Five-Diamond certified, UL-listed full service central station providing security, environmental, and medical alarm monitoring, as well as video verified asset monitoring services. Five-Diamond certification is a designation of distinction for operational excellence reserved by the Central Station Alarm Monitoring Association—with less than 10% of all central stations qualifying for this classification.

Call Center

Cooperative Response Center (CRC)

Cooperative Response Center (CRC)'s headquarters in Austin, MN, United States

Christopher Holt

Paul Thompson

Brad Fjelsta

This department oversees regional business operations and strategies to drive growth and performance.

Business Management

This department manages customer inquiries and dispatches resources to ensure efficient service delivery.

Customer Service Operations

This department focuses on enhancing employee skills and capabilities to drive organizational growth.

Human Resources Development

This department oversees the organization's overall strategy and business operations.

Executive Management

The Leadership Team at Cooperative Response Center (CRC) is responsible for setting the strategic direction and overseeing the operational excellence of the organization. This team collaborates to enhance service delivery, innovate technology solutions, and ensure a customer-centric approach, all while fostering a culture of continuous improvement. They also engage stakeholders and drive initiatives that maintain CRC's reputation as a leader in alarm monitoring and response services.

Leadership Team

This department focuses on enhancing member engagement and providing support solutions for member-related inquiries.

Cooperative Response Center (CRC)

Org chart

Teams

Business Management

Customer Service Operations

Human Resources Development

Executive Management

Leadership Team

Member Support Services

Offices

Cooperative Response Center (CRC)

Org chart

Teams

Business Management

Customer Service Operations

Human Resources Development

Executive Management

Leadership Team

Member Support Services

Offices

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