Daniel E. Muñoz C. is a Service Recovery Manager at Copa Airlines with 20 years of experience in the aviation industry focused on customer service, control, and operations. They have worked in various roles at Copa Airlines, including as a Customer Service Coordinator and Gerente Operaciones Irregulares, where they developed recovery and contingency plans to enhance customer loyalty during irregular operations. Daniel previously served as a Payroll and Accounting Assistant at PwC from 2002 to 2004. They are currently pursuing a degree in Commerce with a specialization in Accounting at Instituto Panamericano IPA. Additionally, Daniel holds a degree in Organizational Behavior and Human Development from Universidad Interamericana de Panamá.
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