Luis Yao is a Direct Connect Coordinator at Copa Airlines since February 2021, where achievements include implementing the Copa Connect NDC New Distribution Program, leading to a 50% cost reduction within the first six months and managing a team to develop strategies for its deployment. Previously, Yao served as a Sales Operations Analyst, focusing on automating Salesforce CRM workflows and creating Tableau reports. Initial roles included Commercial Intelligence Analyst at Copa Airlines, Junior Web Developer at Hypernova Labs, and internships at Huawei Technologies, Data Coalition, and Data Foundation. Yao holds a degree in Computer and System Engineering from Universidad Tecnológica de Panamá and completed a program at The Washington Center for Internships and Academic Seminars in project development and management.
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