Martin Ryder

Martin Ryder is a seasoned professional in customer success and event production, currently serving as a Senior Customer Success Manager for Strategic Accounts at Copado since January 2019, having previously advanced from Customer Success Manager. Ryder excels in providing technical assistance and maximizing customer ROI, achieving over 110% net revenue retention through renewals and upsells. Prior experience includes roles as a Senior Virtual Events Producer at West Corporation and Senior Event Producer at INXPO, where event management and technical execution were key responsibilities. Earlier career highlights include developing training programs as a Technical Trainer at Ogilvy & Mather and conducting Microsoft Office training for over 6,000 professionals as an Applications Instructor at New Horizons Computer Learning Center. Ryder holds a Master's degree in Public Administration and a Bachelor's degree in Criminal Justice, both from Ball State University.