Fredrik Af Klercker

Fredrik Af Klercker is the Director of Vendor Management & Performance Improvement practice EMEA at COPC Inc., where they lead consulting efforts focused on enhancing customer experience. Previously, they held various leadership roles, including Director Global Customer Service at OpusCapita, significantly boosting customer satisfaction and operational efficiency. Fredrik also served as Head of Commercial at DIBS Payment Services AB, overseeing sales, marketing, and service delivery, driving substantial improvements in customer satisfaction and digital processes. With extensive experience in operations and customer service management, they bring a wealth of knowledge to CX initiatives.