Lezli Harrell

Lezli Harrell has extensive work experience in the field of quality management and customer service. They are currently serving as the Senior Vice President at COPC Inc. since November 2021. Prior to this role, Lezli worked at Groupon as the Global Leader of Quality and Business Insights from January 2019 to June 2020. Their responsibilities at Groupon included designing and implementing the global quality program, managing the instructional design organization, and overseeing translation services.

Lezli also had a long tenure at COPC Inc., where they held various roles. As the Vice President from March 2012 to January 2019, they led the global quality practice and co-led the development of RevealCX software. As a Director from June 2009 to March 2012, they launched a new division focusing on quality process outsourcing, developed quality monitoring tools, and managed quality programs for global companies. Lezli also worked as a Senior Consultant at COPC Inc. from May 2004 to June 2009, where they were responsible for project management, consultative selling, and training development for multinational contact centers.

Before joining COPC Inc., Lezli served as the Operations and General Manager at LGI Financial Solutions from May 1996 to May 2004. In this role, they managed P&L, sales, call center operations, marketing, and relationship management for multiple national accounts. Prior to LGI Financial Solutions, Lezli worked as a Call Center Manager at Hart Direct from May 1994 to May 1996, where they oversaw sales and operations for clients such as Microsoft, Dell, and AT&T. They managed rapid growth and restructuring efforts during their tenure.

Lezli's career began at Dell, where they worked as a Key Account Sales Representative from an unspecified start date in 1991 to an unspecified end date in 1994. In this role, they were responsible for hardware and services sales for major accounts in the Central U.S. territory.

Lezli Harrell attended Texas Christian University from 1987 to 1991, where they obtained a Bachelor of Business Administration (B.B.A.) with a major in Marketing. In addition to their degree, Lezli has obtained various certifications from COPC Inc., including COPC Certified Auditor to the COPC CX Standard, COPC Certified Professional Manager, COPC Customer Journey Mapping, COPC Lean Six Sigma for Contact Centers, and Certified COPC Implementation Leader. The specific months and years in which they obtained these certifications are not provided.