COPC Inc.
Sonam Sangani is an experienced market researcher currently serving at COPC Inc. since September 2021, specializing in global market insights. Prior to this role, Sonam spent over seven years at Kantar IMRB, advancing from Research Manager to Account Director, where extensive projects included customer experience assessments and net promoter score studies across various industries such as telecom, banking, and retail. Sonam's earlier career involved software engineering at L&T Infotech, contributing to a significant re-engineering project. Sonam holds an MBA in Marketing from K J Somaiya Institute of Management and a Bachelor's degree in Information Technology from Vivekanand Education Society's Institute Of Technology.
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COPC Inc.
COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. They work with companies to increase sales, improve customer satisfaction, and build brand loyalty by helping them address root causes of customer issues and better manage complex customer journeys.