COPC Inc.
Swapnil Jadyar is a CX Researcher at COPC Inc. since September 2022, with previous experience as a Senior Executive at Ipsos from June 2019 to September 2022, where responsibilities included comprehensive project management, survey script testing, field briefings, data collection, and quota management. Prior to this role, Swapnil served as a Senior Project Consultant at Kantar IMRB from December 2013 to May 2019, overseeing end-to-end project management for customer experience studies in the Western region and managing complex quota studies. Swapnil holds a Bachelor of Commerce (BCom) degree from Kalinga University, Raipur.
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COPC Inc.
COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. They work with companies to increase sales, improve customer satisfaction, and build brand loyalty by helping them address root causes of customer issues and better manage complex customer journeys.