Robert Riczman is an experienced Customer Service Manager currently working at COPELAND since June 2023, with a history of leadership roles within the customer service sector at Emerson Commercial & Residential Solutions. Notable achievements include managing teams across Europe, with a focus on employee development, stakeholder management, and process improvement to enhance customer satisfaction. Previous positions include Chief Operating Officer at CRUSH Distribution and Customer Service Team Leader for Germany, Austria, and Switzerland at Diageo, showcasing a strong background in performance management, talent acquisition, and client relationship management. Riczman's career began in retail management with EDEKA Südbayern GmbH, progressing through various leadership roles, supported by a Bachelor’s degree in Trade and Commerce from Akademie Handel München.
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