Hector M. is a seasoned professional with over 13 years of experience in project management and customer relationship management, specializing in the development of new business and commercial models. Currently serving as CRM Tech Manager at Coppel since July 2022, Hector previously held roles including Salesforce Tech Manager at Tech Mahindra, Practice Leader at HITSS CORPORATIVO, and Gerente Digital Customer & Marketing at Deloitte Digital. Expertise includes leading IT projects, particularly in E-Commerce and Salesforce, as well as managing resources, budgets, and risks while ensuring project delivery aligns with organizational goals. Hector holds a Master's degree in Project Management from Universidad Tecnológica de México and a Bachelor's degree in Information Systems from Tecnológico de Monterrey.
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