Alison Hong

Alison Hong is a seasoned Technical Support Specialist at Copperleaf Technologies since July 2020, bringing extensive experience from FireEye, Inc., where a progressive career spanned from June 2013 to June 2020, culminating in a Senior Technical Support Engineer role. Responsibilities included providing post-sales technical support, troubleshooting, root cause analysis, and managing support cases. Prior experience as a Customer Relations Executive at Apple from November 2011 to June 2013 involved case management, cross-department collaboration, and team management. Alison holds a Bachelor's Degree in English Translation and Interpretation from Sichuan International Studies University, earned between 2005 and 2009.