Julia Melo is an experienced professional in customer experience and support management, with a strong track record in leading teams and implementing process improvements. As Support Coordinator at Controlle, Julia Melo achieved an impressive average first customer response time of 5 minutes and enhanced collaboration between tech and support teams. Previous roles include responsibilities in workforce management at Xerox and significant contributions at Cora in CX/Security Operations, as well as various positions at Banco PAN, Dinie, and Nubank, where Julia Melo consistently focused on team development, performance optimization, and customer satisfaction. Julia Melo holds degrees in Database Management from IBTA and Business Processes from UNISUAM.
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