Leonardo Law

Leonardo Law currently serves as Partner & CX Manager at Cora, where responsibilities include leading the design and implementation of Customer Operations strategy and managing an interdisciplinary team to ensure client satisfaction. Prior experience includes roles at Conta Azul as Coordinator of Customer Success Operations, where management of over 40 personnel focused on Customer Engagement and Recovery for SMB customers, and as Customer Success Manager at Curupira, gaining expertise in SaaS sales methodologies and CRM implementations. Early professional experiences include positions at Prefeitura Municipal de Joinville and Banco do Brasil. Leonardo holds a Master’s degree in Economics from Universidade Federal de Santa Catarina and dual Bachelor's degrees in Business Administration and Economics from regional universities.