Lucy D. serves as the Head of Global O2C Success at Corcentric, leading a global team of Customer Success Managers and managing a direct portfolio of enterprise accounts in the finance technology sector since October 2021. With significant experience at Netsend.com, Lucy held roles including Head of Client Services, where leadership of core Client Service functions and a $5M portfolio was paramount, as well as Client Relationship Manager, focusing on customer success activities such as renewal management and strategic planning. Lucy's competencies include stakeholder management, project governance, risk management, and fostering a strong outcomes-focused ethos, supported by an educational background in Environmental Science from the University of York.
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