Ashraf Osman has extensive experience in IT service management, currently serving as the IT Service Desk Manager at Core42 since November 2010, overseeing a team of 75 agents in delivering first-level IT support to diverse clients and ensuring adherence to ITIL best practices and service level agreements. Previous roles include IT Service Desk Team Lead, where Ashraf enhanced service efficiency and user experience, and IT Service Desk Coordinator/Remote Desktop Support Agent, focusing on issue resolution related to operating systems and internet browsers. Prior to Core42, Ashraf worked as an IT Support Engineer at Gulf Data International, providing onsite support and server administration, and as a Teaching Faculty at Aptech Computer Education, delivering various IT courses to students and corporate employees. Educational qualifications include an MBA from Cardiff Metropolitan University and a Bachelor's in Applied Information Technology from Sikkim Manipal University. Additional certifications include an Advanced Diploma in MCSE and Computer Maintenance from APTECH Computer Education.
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