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Sameer Ahmad is an experienced Information Technology professional with a robust background in service delivery and operations management. Currently serving as the Information Technology Service Delivery Manager at Injazat since October 2022, Sameer aligns customer operations with transformation journeys and fosters strong client relationships. Previous roles include Information Technology Service Desk Manager at FTI Consulting, Information Technology Operations Manager for Expo 2020 Dubai, and Head of IT End User Computing & Service Desk at Seera Group, where responsibilities encompassed budget management and service optimization. Sameer's career also features significant positions at Chalhoub Group, Freshfields Bruckhaus Deringer, Marsh & Parsons, and Onyx Group, demonstrating leadership in IT service management and project coordination across various sectors. Sameer holds a Bachelor of Science degree in Business Information Systems from London Metropolitan University.