Shaheen Omar is an ITIL certified Service Operations Leader with over 16 years of experience in IT operations across public, private, and frontier initiatives. Currently leading a team at Core42, they are responsible for overseeing various IT service management processes, ensuring high service availability and adherence to ITIL best practices. Previously, Shaheen served as an Incident & Quality Analyst at Injazat Data Systems, where they managed incident and problem processes and contributed to quality assurance initiatives. Shaheen holds a Master of Business Administration in Information Technology and a Bachelor of Science in Information Technology.
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