Karyn G.

Karyn G. has a diverse range of work experience that spans over several companies and roles. Karyn currently serves as the Senior Director of Customer Success at Corelight, Inc, where they were hired to build the Customer Success Department and has successfully established data-driven customer engagement and satisfaction tracking. In addition, they lead various technical service groups within the department.

Prior to their current role, Karyn worked at Riverbed Technology for several years, starting as a Manager of Technical Publications and eventually becoming the Chief of Staff. In their role as Chief of Staff, they drove strategic initiatives across multiple departments and was involved in process improvement efforts.

Karyn also has experience working as a Principal at Ruby Communications, where they took on various contract roles in project management, technical writing, and editing for clients such as Embarcadero Technologies and Globus Cork.

Karyn's earlier experience includes roles as a Sr. Technical Writer at Network Physics, where they established key document creation processes, and as a Manager of Information Development at Nokia, where they led a global team responsible for creating and publishing enterprise-wide documentation.

Overall, Karyn G. has a strong background in customer success, project management, technical writing, and leadership.

Karyn G. earned a Bachelor of Architecture from California Polytechnic University at San Luis Obispo. Karyn also holds a Professional and Technical Communications Certificate from San Jose State Professional Development. In addition, they have obtained certifications including Certified DiSC Practitioner from Everything DiSC: A Wiley Brand, Associate Certified Coach (ACC) from the International Coaching Federation, and Riverbed Certified Solutions Associate - WAN Optimization (RSCA-W).