David Rowley is a seasoned Customer Experience Strategy Manager in the Financial Services sector, renowned for developing and executing innovative strategies that enhance customer loyalty and drive business growth. With a focus on analytics and customer insights, David excels in translating complex data into actionable strategies, consistently delivering measurable improvements in customer satisfaction. Formerly, they led high-impact CX projects at organizations such as the British Business Bank and Close Brothers, contributing to accolades like the 'CX Excellence in the Banking and Financial Services Industry 2023'. Currently, David serves as a Senior CX, Marketing Operations and Performance Manager at Cornerstone.
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