Tracy Kepler is a Senior IT Analyst at Corning Incorporated, specializing in ITSM process management, including Incident Management and Request Fulfillment, while also providing feedback on ServiceNow upgrades. Prior to this role, Tracy served as a Change Management Consultant at Erie County Medical Center Corporation, leading change initiatives and enhancing employee adoption through strategic communication plans. Tracy's extensive experience at IBM included roles as a Project Manager, Change Management Coordinator, and Administrator, where responsibilities encompassed managing cloud services projects, executing global change management plans, and overseeing infrastructure projects. Tracy's educational background includes studies at Monroe Community College, Rochester Institute of Technology, and Wayne Finger Lakes BOCES, along with multiple certifications from IBM Brainbench.
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