Ellie Smith

Ellie Smith has a strong background in IT operations and management, with over 10 years of experience in various roles. Ellie currently holds the position of Technical Operations Director at Corpay since May 2023. Prior to this, they served as the IT Operations Lead at Global Reach Group from March 2021 to May 2023, and as the IT Services Manager from August 2020 to March 2021. Ellie also worked as a Service Delivery Manager at Helios Towers from February 2019 to August 2020, and as an IT Services Manager at WaterAid from November 2016 to January 2019. Earlier in their career, they held roles such as IT Operations Project Manager at Workspace Group, Global Service Desk Manager / IT Operations Project Manager at World First, and IS Support Analyst at Sinclair Knight Merz. Ellie started their career as a Technical Support Supervisor at Advantage Resourcing UK Ltd and a Support Desk Manager at Premier IT Ltd. Ellie also has experience as a Helpdesk Team Leader at Wanstor Network Services.

Ellie Smith's education history begins in 2001 at The Henley College, where they studied Business Studies with a Double Award and obtained an Advanced Vocational Certificate of Education. Ellie then continued their education at the University of Gloucestershire from 2004 to 2005, earning a Certificate of Higher Education in Business Information Systems and Marketing Management. From 2005 to 2007, Ellie attended Oxford Brookes University and obtained an Honours Degree, specifically a Bachelor of Science, in Information Systems with Marketing Management.

In terms of additional certifications, Ellie has a range of IT and management-related certifications. Ellie'smost recent certification is the Microsoft Certified: Azure Solutions Architect Expert, obtained from Microsoft in April 2023. Before that, they earned the Microsoft Certified: Azure Administrator Associate certification from Microsoft in November 2022. In January 2022, Ellie obtained the Cobit 19 Foundation certification from ISACA. Prior to that, they earned the ITIL 4 Managing Professional certification from AXELOS Global Best Practice in May 2020.

Ellie also holds several additional certifications from AXELOS Global Best Practice. Ellie earned the PRINCE2 2017 Foundation certification in January 2019. In July 2018, they obtained the IT Certificate in Managing Across the Lifecycle and the ITIL Expert Certificate in IT Service Management. Additionally, Ellie holds various ITIL intermediate certifications in Continual Service Improvement, Service Strategy, Service Operation, Service Transition, and Service Design, all obtained in 2018. Ellie'searliest certification listed is the ITIL Foundation V3, obtained in November 2012.