Mike J.

Mike J. is a seasoned operations executive with extensive experience in customer service, transformation, and efficiency optimization. Currently serving as Vice President Operations at Corpay since December 2020, Mike previously held key roles at Experian, including Head of Customer Service, Offshore Performance & Cost Transformation, where Mike led a diverse team across three continents, significantly improving NPS from -6 to +63 within a year. Mike's background also includes transformative roles at Lloyds Banking Group, where achievements included elevating a sales operation to the top 8% nationally. With a foundational education in Business Studies from Nottingham Trent University, Mike combines strategic vision and operational expertise to drive impactful results in various sectors.