Michael Libby is an experienced IT service delivery professional currently serving as the Manager of Service Delivery at Corporate One Federal Credit Union since December 2021, where responsibilities include overseeing IT Service Delivery functions with a focus on incident and change management, as well as participation in project assignments. Prior to this role, Michael worked at Bank of America Merrill Lynch for over two decades, holding various positions including Service Delivery Manager, where analysis of data and technical updates were utilized to improve processes. Other notable roles included managing desktop support teams for trading operations and serving as a Service Desk Analyst at Bank of America. Michael's career began as a Copyeditor at LexisNexis, and Michael holds a Bachelor of Arts degree from the University of Florida.
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