Dionne Gordon

Dionne Gordon is the Head of Research and Market Insights at Correla, where they focus on commercially validating new product ideas through extensive market research. Previously, Dionne served as a Customer Experience Manager at RWE npower and held various roles, including Regulatory Project Analyst and Root Cause & Service Improvement Analyst, at the Royal Bank of Scotland. Dionne's experience further includes positions as a Customer Advocate and Customer Excellence Manager at Xoserve, and Customer Excellence Manager and Voice of Customer Lead at Correla prior to their current role. They have a solid foundation in enhancing customer experiences and driving product innovation.