Simon Donaldson has extensive experience in operations and customer success, beginning with a tenure at Ikano Bank from August 2010 to January 2017. During this period, Simon held multiple titles including Head of UK Collections and Fraud, Global Head of Customer Success, Head of Customer Operations UK, Global Head of Operations Services, and New Business Operations Manager. Currently, since August 2025, Simon serves as Head of Operations and Excellence at Correla.
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