Estela Carvalho

Estela Carvalho is a seasoned professional with extensive experience in support and operations management, currently serving as Support Team Manager at Cortex since August 2022, where a strategic transformation has been implemented to enhance performance monitoring and continuous improvement through KPIs and KCS methodology. Prior experience includes leadership roles at Linx as Support Operations Manager, focusing on proactive customer service for major brands, and at Neoway, where oversight of Customer Success Operations was provided, ensuring project success and client retention. Estela also held positions in sales and administrative support at Ajude Sistemas Computacionais and Personal Card, and contributed to socio-environmental projects at Instituto Socioambiental. Estela is pursuing education at Pontifícia Universidade Católica de São Paulo since 2002.