Andrew Macdonald has over a decade of experience in support and help desk management, currently serving as Support Manager at Cortex Intelligent Automation since November 2011. Previously, Andrew held the position of Help Desk Manager at Innovise IES and Pivetal, where responsibilities included supervising support teams and ensuring efficient service delivery. Andrew's educational background includes a degree in Computer Network Management from Solent University, complemented by foundational education at Torquay Boys' Grammar School.
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