Wietske Dokter is a seasoned professional with extensive experience in customer experience and management across various roles in prominent companies. Currently serving as Manager Continu Verbeteren at Cosis since September 2024, Wietske previously held significant positions at Menzis, including Product Owner & Lead Team Blije Klanten and Senior Customer Experience Manager, focusing on optimizing customer journeys and implementing strategic improvements. Prior experiences include roles at ING as Customer Journey Expert for Daily Banking and Consultant Klantenservice, and as Manager Precasso at AfterPay - arvato Finance B.V., all emphasizing customer-centric initiatives and Agile methodologies. Wietske is supported by a Master's degree in Nederlands Recht from the University of Groningen and ongoing education at the University of Galway.
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