Ben Segal

Ben Segal is currently the Director of Customer Service at Cosm and the Founder & CEO of The CX Audit. With a strong background in customer experience, they have previously held leadership roles at Freshly, Pair Eyewear, and other prominent organizations, emphasizing transformational and innovative approaches to enhancing customer journeys. Ben's career spans across various sectors, including hospitality and entertainment, where they have consistently delivered exceptional service and operational excellence. A graduate of Lasell University, Ben also engages with the CX community as a volunteer mentor at Zendesk for Startups.