Cosmote e-Value, member of ΟΤΕ Group, is an integrated Contact Center that offers innovative Customer Relationship & Experience Management and Business Process Outsourcing services, being capable of fully undertaking the end-to-end design-to-implementation process for its customer’s strategies and operations. 

We have been providing integrated solutions for nearly 20 years, while in 2014 e-value International in Romania was established. With 6,500 qualified individuals, facilities in both Greece and Romania and advanced technological infrastructure, a broad range of customer services are provided, aiming to create unique customer experiences, on a 24-hour basis, 365 days over the year. 

At Cosmote e-Value, we have the customer at the center of every decision, aiming at continuously optimizing customer experiences. We offer solutions that help brands connect with their customers, building relationships of trust, through every channel of communication. 

We add value to every interaction, with every customer, every day.

Call Center

Cosmote e-Value

Cosmote e-Value's headquarters in Athens, Greece

Athanasios Stratos

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This department focuses on assisting customers with inquiries, resolving issues, and providing a high level of service.

Customer Support

This department focuses on driving sales initiatives, managing customer interactions, and optimizing revenue-generating processes.

Sales Operations

This department focuses on enhancing customer support processes and the overall experience for users.

Customer Support Development

This department focuses on analyzing financial data to support decision-making and reporting processes.

Financial Analysis

This department oversees the planning, coordination, and administration of various organizational sections.

Management

This department manages administrative support and operational tasks to ensure efficient business processes.

Cosmote e-Value

Org chart

Teams

Customer Support

Sales Operations

Customer Support Development

Financial Analysis

Management

Back Office Operations

Offices

Cosmote e-Value

Org chart

Teams

Customer Support

Sales Operations

Customer Support Development

Financial Analysis

Management

Back Office Operations

Offices

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