Simon King is an accomplished Head of Customer Operations with extensive experience in customer service management across various sectors. They have held positions such as Senior Customer Service Manager at Deltatre and Customer Care Manager at Kaplan International English, where they led diverse teams and ensured the fulfillment of SLAs and KPIs. Simon has a strong track record of promoting operational efficiency and delivering exceptional customer experiences, having also managed customer service operations for organizations like British Airways and O2. Currently, Simon leads the customer service teams at CoSourced, driving improvements and overseeing performance metrics.
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