Michael Gonzales is currently the Customer Success Director at Cotality, a position held since 2022. Previously, they served as the Assistant Vice President of Claims at The Hanover Insurance Group from 2006 to 2012 and as a Property Claims Manager at Liberty Mutual Insurance from 2012 to 2016. Michael has also held various roles in claims management, including Operations Manager and Continuous Improvement Manager. They earned a Bachelor's of Science degree from Florida State University and are currently pursuing a Master of Business Administration at the University of Phoenix.
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