Marc Mandel, CCXP, is a seasoned Customer Experience Management professional with over 25 years of experience revitalizing Voice of the Customer programs across global enterprises. Currently serving as a special advisor at multiple startups, including peel ai and TheyDo, they leverage their extensive background in strategy development and consulting to drive customer-centric innovations. Previously, Marc held leadership roles at notable companies such as QuestionPro and Concentrix, generating substantial revenue and forging key market strategies. They also founded Third Act Collectibles, combining their passion for vintage baseball cards with entrepreneurship, while enhancing their skills with ongoing studies in entrepreneurial studies and business analytics at Babson College.
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