Joyce Tan

Joyce Tan is a consumer experience and service leader with extensive expertise in escalation management, service recovery, and third-party collaboration, primarily within the beauty and cosmetics industry. They held various roles, including Project Executive and Consumer Affairs Manager at Coty, overseeing consumer inquiries and leading third-party contact centers throughout the APAC and MEA regions to enhance brand loyalty and consumer satisfaction. Joyce has also worked as a Field Executive and a Project Administrator in previous positions, contributing significantly to project management and procurement processes. They earned a Bachelor of Science (Honours) in Management and Marketing from the University of Essex and a Diploma in Business Management from the Management Development Institute of Singapore. Currently, Joyce focuses on delivering impactful results through collaboration and continuous improvement.