Freddy Raj. A

Freddy Raj. A is a Technical Support Manager for Enterprise & Cloud at Couchbase since June 2023, leading a team of support engineers in addressing technical issues and driving customer satisfaction. Prior experience includes managing product support engineering at Epsilon, where responsibilities encompassed service deliverability, stakeholder engagement, and leading support engineers on email marketing products. Freddy Raj has also held various positions focused on production support engineering and technical consulting, demonstrating expertise in incident management, project onboarding, and team development across several companies, including JDA Software, Wells Fargo, and CenturyLink Technologies. Freddy Raj holds a Bachelor's degree in Computer Application from St. Joseph's College Of Arts and Science.