Gemma McAllister is an experienced technical support professional with a solid background in engineering and customer service. Currently serving as a Technical Support Manager at Couchbase since May 2023, McAllister previously held similar managerial roles at Azenta Life Sciences and Brooks Life Sciences. Prior experience includes positions as a Technical Support Engineer at Brooks Life Sciences, Customer Support Engineer at HighRes Biosolutions, and System Applications Engineer at ABB, where involvement spanned the full project lifecycle of control systems. Early career as a Systems Service Engineer at Yokogawa focused on Distributed Control Systems. Academic credentials include a BEng Hons. in Automation and Control from The Manchester Metropolitan University and a degree in Electrical and Electronic Engineering from The University of Manchester.
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