Sarah F.

Head Of Customer Success at Countingup

Sarah F. has a diverse work experience spanning various roles in different companies. Sarah is currently working at Countingup as a Customer Success Lead, where they have been since April 2023. Prior to that, they worked as a Customer Success Manager at the same company from September 2022. Sarah also held the position of Customer Success Specialist at Countingup from February 2022 to September 2022.

Before joining Countingup, Sarah worked as a Renewable Energy Specialist at Bulb from December 2020 to February 2022.

From June 2014 to January 2022, Sarah was self-employed as a Freelance Yoga Teacher.

Sarah's previous roles also include Operations Manager and Operations Assistant at Hotpod Yoga from February 2019 to July 2020, Operations Executive at We Are Tea from July 2018 to October 2018, and Business Development and Office Manager at Thomas Cole Digital from January 2015 to January 2016.

Furthermore, Sarah has experience as an Operations Manager at Manchester International Football Academy (MIFA) from August 2012 to May 2014. In this role, they worked alongside the Founder to create educational and football training courses for excluded and dropped young individuals, collaborating with local community leaders and AgeUK operatives.

Earlier in their career, Sarah worked as a Customer Service Advisor at JD Sports Fashion plc from June 2012 to August 2012 and as a Customer Advisor in the Home Emergency Department at PH Jones from October 2010 to March 2011.

Sarah F. obtained a Bachelor's degree in Geography from UCL, which they attended from 2007 to 2010. Prior to that, they attended Bolton School from 1993 to 2007, where they completed their GCSE and A-Levels. In terms of additional certifications, Sarah completed a MySQL Bootcamp from Udemy in October 2020 and obtained a Yoga Alliance RYT 200 certification from Yoga Alliance in October 2014.

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Timeline

  • Head Of Customer Success

    September 1, 2023 - present

  • Customer Success Lead

    April 1, 2023

  • Customer Success Manager

    September, 2022

  • Customer Success Specialist

    February, 2022

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