Setu A. has extensive experience in program and operations management, with significant roles at Flipkart, IBM, Swiggy, and Coupang. At Flipkart, Setu A. progressed from Program Manager - I to Program Manager - II, focusing on strategic initiatives such as supply chain management, customer experience, and operational readiness for major events. Prior experience includes roles in contact center operations, quality monitoring, and business development at vCustomer, where Setu A. held various positions from Call Center Supervisor to Sr. Service Delivery Mentor. Setu A. also served as General Manager at Swiggy, aiming to create a high-performing contact center, and currently leads process innovation at Coupang to enhance supplier and customer experiences. Educational achievements include a Microsoft Professional Program certification in Data Science, Statistics, and Machine Learning from edX.
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