Monika Eades is currently the Executive General Manager of Service Delivery at CouriersPlease and previously held the position of Senior Manager of Domestic Strategy and Implementation at FedEx Express Australia. Eades served as the Managing Director of Customer Experience for Australasia at FedEx and TNT from 2017 to 2023, after progressing through various roles at TNT and FedEx. Eades holds a Bachelor of Nursing from La Trobe University, a Diploma of Business Management from the Australian Institute of Management, and has experience in key account management and sales strategy across multiple logistics companies.
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