Pushpal Kr. Paul currently serves as a Customer Service Quality Analyst at a confidential company since January 2025, focusing on client engagement and strategies to reduce no-shows. Prior experience includes an internship at Eupheus Learning, where responsibilities involved marketing sessions for children and parents, and an industrial trainee position at Taj Hotels, gaining practical knowledge across various departments in the hospitality industry. Pushpal also worked at Wipro from December 2022 to February 2023 in multiple roles, including Subject Matter Expert, Temp Quality Analyst, and Process Associate, addressing daily escalations and conducting audits. Pushpal holds a Bachelor of Science in Hospitality and Tourism Management from Maulana Abul Kalam Azad University of Technology and a Bachelor of Arts in Hotel Management from the International Institute of Hotel Management, both completed between 2019 and 2022.
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