Jesse R. has over 10 years of experience in building and scaling support and operations teams while launching successful products. They have held various positions, including Senior Manager of Customer Operations & Insights at Yat Labs from 2022 to 2023, and have previously served as Senior Research Analyst and Research Associate at ALM Media. Jesse's earlier roles included leadership in customer support at multiple companies, alongside an educational background with a BA in Communication and Rhetoric from the University of Maryland.
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