Brian Vail is an experienced IT professional currently serving as the IT Service Dispatch Coordinator at Courser since November 2022, where responsibilities include managing service requests and triaging tickets. Previously, Vail held various leadership and coordination roles, including Team Lead at Tech Mahindra, Project Coordinator at techdash telecom, and Customer Service Specialist at Precision Document Solutions. Notably, Vail spent several years at IBM Global Services in multiple roles, such as Team Lead and Project Manager, focusing on customer satisfaction and process implementation using AGILE and ITIL methodologies. Vail holds a Bachelor of Science in Management Information Systems from Minot State University.
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