Alex Nelson is a seasoned professional in support strategy and project management, currently serving as a Senior Support Strategist at Coursera since March 2020. In this role, Alex developed a premium support team for the Enterprise business, implemented the WalkMe tool, and integrated data from various Salesforce instances to enhance reporting and support capabilities. Previously, Alex held various positions at Grubhub from September 2013 to February 2020, where significant contributions included leading business expansion projects that generated $3 million in revenue and overseeing training for over 2,000 agents. Alex garnered a Bachelor of Science degree in Japanese and East Asian Studies from Purdue University and completed additional training at Thinkful. Diverse experience includes roles in customer service, sales, and project coordination across multiple organizations.
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