Isma A.

Isma A. has a strong background in IT support and customer service, currently serving as a Senior IT Support Specialist at Coursera since July 2021, where additional responsibilities include leading IT Support Centre Business Operations. Prior experience at Apple spanned five years in various roles, including Mac Genius and Technical Specialist, while earlier positions include roles at H&M, the University of Birmingham as a Student Ambassador, BHS, and McDonald's. Isma A. holds a Bachelor of Arts degree in History and Political Science from the University of Birmingham, earned between 2013 and 2016.