Sarah M is an experienced Product Manager with a strong background in enhancing user experiences and driving product improvements. At Coursera from 2019 to the present, Sarah M led a product discovery team that significantly improved user onboarding, resulting in a 25% increase in top-of-funnel user acquisition. Sarah M managed cross-departmental product launches, utilizing tools like Figma and Jira, while also implementing a roadmap for the engineering and design teams to optimize resource management. At Quizlet from 2014 to 2019, Sarah M implemented new user tools that halved customer complaints and introduced efficient operational workflows that improved response and resolution times. Sarah M holds a Bachelor's degree in Policy and Management from Carnegie Mellon University.
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