Dean Miles

Dean Miles is an experienced professional with a strong background in IT support and business analysis, currently serving as the Business Application Support Manager at Coutts since January 2012. Dean's expertise includes incident management, technical problem-solving, and providing first-level IT support to internal clients within an ITIL environment. Previous roles at Coutts include Business Analyst Programmer and Senior Business Associate, where responsibilities encompassed analyzing and developing solutions for the Avaloq Banking Platform, implementing lean six sigma processes, and managing workflows. Prior to Coutts, Dean held the position of Private Banking Officer at NatWest, supporting private banking managers. Dean's educational foundation includes a Bachelor of Science in Psychology from the University of the West of England, alongside various qualifications in engineering and information technology.