Jaimala Patel is the Head of Current Accounts, Client Journey Manager, and Director at Coutts, currently leading initiatives to enhance customer propositions and simplify banking services. With over 17 years at NatWest Group and 23 years in financial services, they have developed expertise in transformational change and strategic innovation. Previously, Jaimala worked as a Senior Change Analyst, driving complex organizational changes at RBS, and held various roles across notable banks such as Barclays and Santander UK. Jaimala holds a BA in International Business from the University of Hertfordshire, earned between 2002 and 2006.
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