Tom Ng is a Transformation Manager at Coutts with over 7 years of international experience in commercial and private banking. They specialize in customer experience and business transformation, currently working as a Customer Experience and Customer Journey Consultant for NatWest Commercial Banking. Tom is responsible for defining customer experience strategies and has demonstrated strong analytical skills in deriving actionable insights from data. With a background in Economics and Innovation, they have held various roles, including Co-Founder of a charity project and Solutions Delivery Associate at RBS. Tom holds multiple qualifications, including a Master's degree from Imperial College Business School and a Chartered Banker designation.
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